Returns & Exchanges

At Sheridan Nurseries, we want you to be completely satisfied with your greenery and home decor. If you are not happy with your purchase, we offer a straightforward return process for both live plants and hard goods within 30 days of receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition with tags attached; live plants must be in healthy condition and hard goods must be in their original packaging.

• 2.
  Gather Documentation

  Locate your original sales receipt or order confirmation email, as proof of purchase is required for all refunds and exchanges.

• 3.
  Choose Your Return Method

  Bring your items to any Sheridan Nurseries garden centre location for an immediate exchange or refund, or contact our guest services for mail-in instructions for non-perishable items.

• 4.
  Receive Your Refund

  Once your return is inspected and approved, a refund will be issued to your original method of payment or provided as a gift card for future garden projects.